Dick Pond Athletics
Business type: Retail (online with 5 locations)
Number of employees/seats: 29
Dick Pond Athletics was having a tech emergency and their regular “tech guy” was not available.
Dick Pond called because many of their computers were infected with Malware and needed an upgrade. In addition to the solving the immediate emergency, they also realized they needed tech support who would be responsive to their ongoing needs.
TMC2 cleaned up the malware, upgraded computers, and established a remote connection with all of the stores in order to better respond to their needs.
Dick Pond Athletics was our first Managed Care client. We developed a program to proactively support the stores in order to maximize response time and minimize downtime. We also assist with off-hours processing to avoid downtime during business hours.
Hoffman Estates Surgery Center
Business type: Medical
Number of employees/seats: 18
Hoffman Estates Surgery Center had tech support that was not being responsive to their needs. Due the the nature of their business and their preferences in a vendor, they needed a high level of responsiveness. A quick turnaround was critical.
The immediate challenge the client faced was that their computers needed upgrading. They also needed a good working backup solution.
TMC2 upgraded all of their computers and their server. We replaced their failing local backup with a new working drive and also installed an online backup. Additionally, there are routine backup checks in place.
Their upgraded equipment minimized downtime and provided the reliability that is critical for a surgery center. We enabled access to critical health records for doctors in the St. Alexis Hospital system as well as an outsourced billing service.
Senior Living Investment Brokerage
Business type: Brokerage Firm for Senior Living Communities
Number of employees/seats: 20
Living Brokerage was having internet connectivity issues. They needed a reliable network.
First, Living Brokerage’s network needed upgrading. Then, their software needed upgrading. There were a number of computers that needed to be cleaned up and there was the additional need to do it quickly as the organization was growing very fast.
TMC2 upgraded their network, cleaned up their computers, upgraded their software, and assisted in selecting the appropriate devices for newly hired personnel.
TMC2 gave Living Brokerage a reliable network—a business infrastructure that was critical to their operation. Then, we made sure they spent their technology budget on the appropriate software and computers. Finally, we consulted on their move to a new office space, and designed and deployed a network serving multiple separate companies.